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New router won’t connect

Samw812
Newbie
Posts: 1
Registered: ‎14-07-2020

New router won’t connect

We had today as the activation day for our new connection. Phone works fine, for text that broadband has activated around 6:30 so Followed instructions to set up router.

Devices will connect to router, light on router is blue. However nothing works. We have tried iPhone, iPad and windows laptop (including via cable).

Troubleshooting page On Admin Hub says “First Packet is Invalid” repeatedly.

Please help!
2 REPLIES 2
Gel
Aspiring Champion
Posts: 2,342
Thanks: 300
Fixes: 29
Registered: ‎02-08-2007

Re: New router won’t connect

OpenReach can switch on up to midnight on day of activation.
if you have your old router try configuring that to PN configuration.
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,898
Thanks: 886
Fixes: 221
Registered: ‎27-04-2007

Re: New router won’t connect

Hi there, I've just checked your account and can see that you've since connected. Do get back to us if there's still an issue though.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team