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New router freezing

Posts: 1
Registered: ‎08-09-2018

New router freezing


New on here but been with plusnet for some years

We moved house and  exchange areas 2 years ago very few issues at old address

Since here we have issues with slow speeds BT been several times

Now have a new router this just freezes the blue connection light is on but all wifi has dropped out and can only connect if we turn router off and back on

Anyone with ideas to try

Thank you

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 325
Fixes: 14
Registered: ‎23-11-2017

Re: New router freezing

Hi @Runningblade


When the WiFi drops out for you, does a little red symbol appear on the front of the router? Are you also able to test with a wired connection for us as well please, just to see if it's only the WiFi or the connection dropping.