New router broadband light not staying on
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New router broadband light not staying on
23-06-2016 7:57 AM
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I got the Plusnet router all set up following the instructions. Waited for the broadband light to go solid, which it did for all of a minute or two before flashing again. Waited a bit longer before using the ethernet cable to connect it. Line started flashing again, which was fine, the instructions said that might happen.
Except we're still waiting.
The light will go solid for a minute or two and then goes back to flashing.
I left it all night because I vaguely remember seeing somewhere that it could take up til midnight for the line to go active but this morning we're still getting the flashing light/solid light/flashing light thing going on. I even tried totally disconnecting it and starting over.
The Internet light comes on occasionally and the wifi light is on (devices in the house are picking it up as well).
I'm just at a loss for how long this is actually supposed to take.
Re: New router broadband light not staying on
23-06-2016 8:29 AM
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Is it the HubOne router you have been supplied?
During set up you'll see various colours on the LED panel, green, orange & when its connected to internet a solid blue.
Have you had solid blue at all?
Re: New router broadband light not staying on
23-06-2016 8:34 AM
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@Gel Sounds like he's not using a Hub One as the broadband/internet light has been mentioned.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: New router broadband light not staying on
23-06-2016 8:35 AM
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It's the 2704n router.
I'm getting a solid green light for about two minutes at a time and then it goes back to flashing. The wifi light is permanently on. Sometimes we get the internet light as well (green not red).
Re: New router broadband light not staying on
23-06-2016 8:37 AM
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Thanks. 🙂
It's the 2704n.
Re: New router broadband light not staying on
23-06-2016 8:41 AM
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You could try running a line test yourself online at https://portal.plus.net/my-account/tools/phone-troubleshooter/
And then following the steps in the broadband troubleshooter http://faults.plus.net if the line test doesn't find a fault.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: New router broadband light not staying on
23-06-2016 9:02 AM
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Thanks. I'm currently six miles from the router, but once I'm back by it I'll run through it as the phone line fault checker is just giving me an 'oops something went wrong' message.
Re: New router broadband light not staying on
23-06-2016 9:04 AM
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You are connecting, but very very briefly each time:
Re: New router broadband light not staying on
23-06-2016 11:44 AM
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Thanks for looking at it.
This seems to match what's happening. Would this mean the fault is with the line or the router?
Re: New router broadband light not staying on
23-06-2016 3:33 PM
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@Gel Sounds like he's not using a Hub One ;
YES I AM; received in March at my renewal time, so have the nice blue glow, on dim setting
Re: New router broadband light not staying on
23-06-2016 3:52 PM
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We know you are, Anoush's response was indicating that what the original poster had said suggested *they* were not using one.
Re: New router broadband light not staying on
23-06-2016 3:56 PM
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@caitblick wrote:
Thanks for looking at it.
This seems to match what's happening. Would this mean the fault is with the line or the router?
It could be either, or neither and something else causing interference. It's best to run through the troubleshooting and get a fault reported.
Re: New router broadband light not staying on
23-06-2016 4:36 PM
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Thanks Chris.
I'll be back home in the next couple of hours so I'll run through it all then. Hopefully it's easily (and quickly) fixed.
Re: New router broadband light not staying on
24-06-2016 5:11 PM
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We're still getting the flashing/solid/flashing light on the router and when we plugged a phone in we're not getting any dial tone at all. Interestingly, if we phone it from our mobile we do get the phone to ring, but you can't actually hear anything at the other end.
Just thought I'd update in case anyone else is having the same problem.
Re: New router broadband light not staying on
24-06-2016 5:19 PM
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Are you sure you have got the leads in the correct sockets in the back of the router?
I have seen similar results many years ago which turned out to be the leads in the wrong place.
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