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New install query

pwatson
Rising Star
Posts: 2,468
Thanks: 8
Fixes: 1
Registered: ‎26-11-2012

New install query

Phoneline and modem installed this morning for my FTTC connection.  Pair quality test passed and VDSL test showed 80/20 should be possible Smiley
I've had word from Plusnet that the phone service is live but nothing about the broadband service.  The router won't authenticate yet so I assume that there's a final step for Plusnet to complete?
Any ideas how long it will be before the service is up?
Thanks
3 REPLIES
pwatson
Rising Star
Posts: 2,468
Thanks: 8
Fixes: 1
Registered: ‎26-11-2012

Re: New install query

More info:
Looking at the event log I see PPP CHAP Receive Challenge from pcl-ag06 (and similar)
Does this mean that the service is connected to Plusnet but that there is a password error?
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 251
Fixes: 69
Registered: ‎27-04-2007

Re: New install query

Hi there,
We just needed to activate the account for you to allow you to authenticate. I've done that now so you should be able to get on.
Just give me a shout if you have any more problems.
Adam.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
pwatson
Rising Star
Posts: 2,468
Thanks: 8
Fixes: 1
Registered: ‎26-11-2012

Re: New install query

Many thanks Adam - All up and running Smiley