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New install - help needed

dsw
Grafter
Posts: 127
Registered: 07-04-2012

New install - help needed

Well, it seems I am now going to be out of pocket. Even if it is by a small amount. Is it possible to cancel a new connection?
I'm moving in to a property and it's not guaranteed that I'll be there past 6 months so I need no contract.
Based on old pricing:
6.49 x 6 = £39.94 + £25.00 activation fee = £63.94
New pricing:
£8.49 * 6 = £50.94
Can you advise?
6 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: New install - help needed

Moved to it's own thread to avoid getting lost
dsw
Grafter
Posts: 127
Registered: 07-04-2012

Re: New install - help needed

Even over a longer period it still works out cheaper on the new package.
dfunked
Grafter
Posts: 181
Thanks: 5
Registered: 15-10-2011

Re: New install - help needed

Surely you can still order the old package today and tomorrow?...
Moderator
Moderator
Posts: 17,991
Thanks: 1,435
Fixes: 153
Registered: 11-01-2008

Re: New install - help needed

If you've already signed up on the existing package you won't be compelled to move so you shouldn't be out of pocket at all.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: New install - help needed

To go back to the original question this is the actual position
http://www.plus.net/info2/legal/index.html
Quote
When the service starts
    The service will begin on the day we send you any equipment required to use the service, or on the day we activate the service whichever is later.
Cancellation
    You may cancel your agreement for the service before the service start date set out in the service terms. If you do so we will not charge you for the service.
.
So basically if it hasn't happened you should be able to cancel without charge and then order again after Wednesday
Alternatively - if the install/activation date is after Wednesday leave it until then and then phone up as you just may be able to change to the new product without losing your slot in the queue
Superuser
Superuser
Posts: 9,366
Thanks: 690
Fixes: 51
Registered: 06-04-2007

Re: New install - help needed

Have you checked the activation and no-contract charges for the new product? I didn't think they were zero.
David