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New install - help needed
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- Re: New install - help needed
New install - help needed
17-12-2012 1:36 PM
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Well, it seems I am now going to be out of pocket. Even if it is by a small amount. Is it possible to cancel a new connection?
I'm moving in to a property and it's not guaranteed that I'll be there past 6 months so I need no contract.
Based on old pricing:
6.49 x 6 = £39.94 + £25.00 activation fee = £63.94
New pricing:
£8.49 * 6 = £50.94
Can you advise?
I'm moving in to a property and it's not guaranteed that I'll be there past 6 months so I need no contract.
Based on old pricing:
6.49 x 6 = £39.94 + £25.00 activation fee = £63.94
New pricing:
£8.49 * 6 = £50.94
Can you advise?
Message 1 of 7
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Re: New install - help needed
17-12-2012 1:41 PM
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Moved to it's own thread to avoid getting lost
Message 2 of 7
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Re: New install - help needed
17-12-2012 2:01 PM
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Even over a longer period it still works out cheaper on the new package.
Message 3 of 7
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Re: New install - help needed
17-12-2012 6:56 PM
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Surely you can still order the old package today and tomorrow?...
Message 4 of 7
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Re: New install - help needed
17-12-2012 6:59 PM
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If you've already signed up on the existing package you won't be compelled to move so you shouldn't be out of pocket at all.
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Message 5 of 7
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Re: New install - help needed
17-12-2012 7:16 PM
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To go back to the original question this is the actual position
http://www.plus.net/info2/legal/index.html
Alternatively - if the install/activation date is after Wednesday leave it until then and then phone up as you just may be able to change to the new product without losing your slot in the queue
http://www.plus.net/info2/legal/index.html
So basically if it hasn't happened you should be able to cancel without charge and then order again after Wednesday
Quote When the service starts
The service will begin on the day we send you any equipment required to use the service, or on the day we activate the service whichever is later.
Cancellation
You may cancel your agreement for the service before the service start date set out in the service terms. If you do so we will not charge you for the service.
.
Alternatively - if the install/activation date is after Wednesday leave it until then and then phone up as you just may be able to change to the new product without losing your slot in the queue
Message 6 of 7
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Re: New install - help needed
17-12-2012 8:09 PM
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Have you checked the activation and no-contract charges for the new product? I didn't think they were zero.
David
Message 7 of 7
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