New home ADSL

[#1]

Just got ADSL connected in my new property - no fibre frown
anyway, seems really slow...
can someone look at these stats?

System Up Time 00:28:09
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 15335 15506 0 2653 11437 00:19:33
LAN 10M/100M 1799 2050 0 442 177 00:28:04
WLAN 11M/54M 18156 18581 0 15173 3745 00:15:50
ADSL Link Downstream Upstream
Connection Speed 6001 kbps 439 kbps
Line Attenuation 36 db 9.5 db
Noise Margin 6 db 24 db

[#2]

The downstream speed looks really poor for your line attenuation. According to the Kitz Speed Calculator your downstream on ADSL Max should be 7424 and on ADSL 2+ it should be 11168 - you're only showing 6001.
It's impossible to tell which you are on as your upstream shows as 439, however I suspect you are on a capped ADSL2+ with perhaps a banded profile.
Can you run the BT Wholesale speedtest (including "Further diagnostics") and paste the result in to your reply?

[#3]

The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider.

[#4]

Spoke to PN, they say the order isnt complete yet so i shouldnt be able to connect! 😕

Web was slow this morning, seems to have picked up a little now, done another resync:

Modem Status Connected
DownStream Connection Speed 7398 kbps
UpStream Connection Speed 439 kbps

Wonder why im still on a slow upload 😕

[#5]

Keep trying the Further Diagnostics on the BTW test - if you can get a result it may help pinpoint the issue.

[#6]

Hi there,
The order completed this morning so I've been able match the speed profile for your account to BT's so let us know how things are with this today.
Adam

[#7]

Quote from: edwardw

Wonder why im still on a slow upload 😕

Because after how ever many years it is since 21CN was launched Plusnet have still not fixed their system to order new connections uncapped. You need to ask them to uncap it.

[#8]

Quote from: _Adam_Walker_

Hi there, The order completed this morning so I've been able match the speed profile for your account to BT's so let us know how things are with this today. Adam

Thanks, Not at home until thursday but shall test then

[#9]

Quote from: _Adam_Walker_

Hi there, The order completed this morning so I've been able match the speed profile for your account to BT's so let us know how things are with this today. Adam

Hi..
Unfortunately im still on a 439kb upload
Im going to ring tech support see what advice they can offer.
Thanks

[#10]

Quote

Im going to ring tech support see what advice they can offer.

No need, I've just raised order 2-84686692055 to uncap the upstream tomorrow.
Adam

[#11]

Ah, you said that whilst i was on hold
Is it basically a product change then?
So you supply initial orders on a capped product then have to req a change with BTOR to change it?

[#12]

Quote from: _Adam_Walker_

Quote Im going to ring tech support see what advice they can offer. No need, I've just raised order 2-84686692055 to uncap the upstream tomorrow. Adam

Also adam, is it possible to be placed on a 3db noise margin please?
Thanks

[#13]

We can request that but it'll have to wait until Monday I'm afraid - we can't do it while there's an order going through.

[#14]

Quote

Ah, you said that whilst i was on hold

No worries, that's why it's worth waiting to see if we reply first

Quote

So you supply initial orders on a capped product then have to req a change with BTOR to change it?

That's right yes, at present the default upstream for an ADSL2+ connection with us is 448kbps but we're happy to uncap that upon request.

Quote

Also adam, is it possible to be placed on a 3db noise margin please?

Yep, happy to do that looking at how you're line is performing. That should take effect within the next couple of hours.
Adam
D'oh looks like myself and Matt were ready to post at the same time, I've let him know that we can actually submit an SNR reset when an order is pending

[#15]

Thankyou