New home ADSL
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- Re: New home ADSL
New home ADSL
11-10-2013 9:32 PM
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anyway, seems really slow...
can someone look at these stats?
System Up Time 00:28:09
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 15335 15506 0 2653 11437 00:19:33
LAN 10M/100M 1799 2050 0 442 177 00:28:04
WLAN 11M/54M 18156 18581 0 15173 3745 00:15:50
ADSL Link Downstream Upstream
Connection Speed 6001 kbps 439 kbps
Line Attenuation 36 db 9.5 db
Noise Margin 6 db 24 db
Re: New home ADSL
11-10-2013 11:48 PM
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It's impossible to tell which you are on as your upstream shows as 439, however I suspect you are on a capped ADSL2+ with perhaps a banded profile.
Can you run the BT Wholesale speedtest (including "Further diagnostics") and paste the result in to your reply?
Re: New home ADSL
12-10-2013 9:37 AM
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The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider.
Re: New home ADSL
12-10-2013 2:34 PM
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Web was slow this morning, seems to have picked up a little now, done another resync:
Modem Status Connected
DownStream Connection Speed 7398 kbps
UpStream Connection Speed 439 kbps
Wonder why im still on a slow upload 😕
Re: New home ADSL
12-10-2013 5:45 PM
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Re: New home ADSL
14-10-2013 9:41 AM
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Re: New home ADSL
14-10-2013 10:48 AM
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Quote from: edwardw Wonder why im still on a slow upload 😕
Because after how ever many years it is since 21CN was launched Plusnet have still not fixed their system to order new connections uncapped. You need to ask them to uncap it.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: New home ADSL
14-10-2013 10:24 PM
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Quote from: _Adam_Walker_ Hi there,
The order completed this morning so I've been able match the speed profile for your account to BT's so let us know how things are with this today.
Adam
Thanks, Not at home until thursday but shall test then
Re: New home ADSL
18-10-2013 4:01 PM
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Quote from: _Adam_Walker_ Hi there,
The order completed this morning so I've been able match the speed profile for your account to BT's so let us know how things are with this today.
Adam
Hi..
Unfortunately im still on a 439kb upload
Im going to ring tech support see what advice they can offer.
Thanks
Re: New home ADSL
18-10-2013 4:20 PM
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Re: New home ADSL
18-10-2013 4:25 PM
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Is it basically a product change then?
So you supply initial orders on a capped product then have to req a change with BTOR to change it?
Re: New home ADSL
18-10-2013 4:28 PM
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Quote from: _Adam_Walker_
Quote Im going to ring tech support see what advice they can offer.
No need, I've just raised order 2-84686692055 to uncap the upstream tomorrow.
Adam
Also adam, is it possible to be placed on a 3db noise margin please?
Thanks
Re: New home ADSL
18-10-2013 4:46 PM
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Re: New home ADSL
18-10-2013 4:54 PM
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Quote Ah, you said that whilst i was on hold
No worries, that's why it's worth waiting to see if we reply first
Quote So you supply initial orders on a capped product then have to req a change with BTOR to change it?
That's right yes, at present the default upstream for an ADSL2+ connection with us is 448kbps but we're happy to uncap that upon request.
Quote Also adam, is it possible to be placed on a 3db noise margin please?
Yep, happy to do that looking at how you're line is performing. That should take effect within the next couple of hours.
Adam
D'oh looks like myself and Matt were ready to post at the same time, I've let him know that we can actually submit an SNR reset when an order is pending
Re: New home ADSL
18-10-2013 4:57 PM
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