New fibre speed

[#1]

Ok so i just switched to fibre on Tuesday and from the off i was getting 36mb down speed but every day since it getting slower and slower to the point im struggling to get 15mb the BT bloke says i should have no prob getting near 40mb as my line is capable of so much more so any ideas? ill leave a result on here that i just did.

[#2]

Hi devil5882,
Is this a wired or wireless result? If you run a speed test directly from your modem we can rule out any issues with the router. There's a guide on our library on how to do that for Windows Vista/Windows 7 or Windows XP.
Jojo

[#3]

HI no its a wireless speedcheck but it was wireless at the start of the week when it was 36mb today its dropped again now its 13mb .

[#4]

Can I ask you to run a speed test here http://www.speedtester.bt.com/ using the beta tester (bottom right of the 2 options)
Let us know how you get on.

[#5]

ok shows as 20.12 mb on there.

[#6]

Thanks for that, I just wanted to see if there was any major disparity between the speeds.
I'm going to advise that you raise a fault at http://faults.plus.net

[#7]

Quote from: devil5882

HI no its a wireless speedcheck but it was wireless at the start of the week when it was 36mb today its dropped again now its 13mb .

I would suggest doing a wired test first as Wireless speeds can change depending on positions and background electrical noise. My fixed location Desktop flip between 48 to 54mbps and my fixed Internet Radio will flip between 1 and 5mbps

[#8]

yh ive done a wired test via laptop and had simlar results

[#9]

I would suggest running the speed tests direct from the modem before pursuing a fault

[#10]

omg its now dropped to slower than it was before fibre.

dick:green Image tags fixed.

[#11]

ok i have run the bt speedtests it says im getting 30mb but im not getting that via speedtest.net wich i always use.

[#12]

doing my head in now back to slow speeds

[#13]

Have you run it direct from the modem as Jojo asked and why not try another speed tester such as this one http://www.thinkbroadband.com/speedtest.html?utm_source=mainsite&utm_medium=navigation&utm_campaign=... to rule out the tester

[#14]

Yes i have twice first one gave me 30mb the 2nd one gave me 4mb it seems to be all over the place.

[#15]

another evening and again slow speed fibre optic 5mb common whats going on?? am i gonna get refunded for the slow speeds?