New fibre install
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New fibre install
07-07-2014 2:13 PM
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Is it possible for a member of the Plusnet staff to check my line I have had fibre installed this morning and my estimated speed is 66 but I am only currently getting 28-30.
Thank you
Re: New fibre install
07-07-2014 3:45 PM
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Glad to hear you're up and running with the fibre!
Just looking at the details on your account, it seems that the speed was updated on our side recently so could you check that you're getting the correct speed now?
Also, please be sure to test this while wired into the router as you may see a slower speed when testing via a wireless connection.
Thanks!
Re: New fibre install
08-07-2014 7:27 AM
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Re: New fibre install
08-07-2014 12:03 PM
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I have noticed that the wifi signal drops down a bar every now and then and I am 10 metres away from the router.
Re: New fibre install
08-07-2014 12:45 PM
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Ethernet
Ping-10ms
Download-66.73mbpd
Upload-17.61mps
Speed Test at 1243hrs
Wireless
Ping-27ms
Download-14.38mbps
Upload-15.08mbps
Both tests were carried out using the same speed checking service, do I need to upgrade my router as 99% of the devices we use are wireless?
Re: New fibre install
08-07-2014 12:57 PM
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I'd advise using either channels 1,6 or 12.
Re: New fibre install
08-07-2014 1:15 PM
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I was on channel 6 anyway but here are the results:
Channel 1
Ping-115ms
Download-12.74mbps
Upload-10.16mbps
Channel 12
Ping-21ms
Download-29.37mbps
Upload-18.12mbps
And then back to channel 6
Ping-19ms
Download-27.31mbps
Upload-17.46mbps
I have noticed that the wifi strength signal keeps dropping down a notch but the router is probably less than 10 metres away
Re: New fibre install
08-07-2014 1:45 PM
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Do you get similar results on other Wireless Devices?
Re: New fibre install
08-07-2014 2:15 PM
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Wireless speeds are the same throughout.
Thanks
Re: New fibre install
08-07-2014 4:12 PM
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Let me know how you get on.
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