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New fibre install, was 76mb then dropped to 3mb :/

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boldie
Newbie
Posts: 2
Registered: ‎15-09-2014

New fibre install, was 76mb then dropped to 3mb :/

Hi, I've just had a fab upgrade from 3mb ADSL to 76mb fibre this morning, all was well and stable at 76mb until I popped out for lunch, I noticed the power had been off in the house briefly and now my new connection is stuck at 3mb.....what can be done to rectify this please?
3 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: New fibre install, was 76mb then dropped to 3mb :/

I will lay odds that the profile on Plusnet has updated or backdated to the ADSL number
You can check here https://portal.plus.net/my.html?action=data_transfer_speed
DanHodby
Grafter
Posts: 248
Registered: ‎23-10-2013

Re: New fibre install, was 76mb then dropped to 3mb :/

Jim hit the nail on the head.
I've corrected it now so if you reboot the router you should be back up to speed again.
boldie
Newbie
Posts: 2
Registered: ‎15-09-2014

Re: New fibre install, was 76mb then dropped to 3mb :/

Fantastic! thank you Smiley Amazingly quick service. Much appretiated.