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New fibre install, speed still slow

dorian11
Newbie
Posts: 2
Registered: 12-08-2014

New fibre install, speed still slow

Had fibre upgrade yesterday but still getting quite a low download speed approx 2.6MB down from the estimated 33MB, just wondering if maybe I'm still on the old ADSL speed profile or something.
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,322
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: New fibre install, speed still slow

Hi there,
I've just checked your account and I can't see anything obvious on our side that may cause that to happen.
Please try logging into the router in order to disconnect and reconnect.
If that doesn't help please log a fault report with us here: http://faults.plus.net
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
dorian11
Newbie
Posts: 2
Registered: 12-08-2014

Re: New fibre install, speed still slow

Thanks for checking, tried a couple things with the router didn't seem to make any difference. Will have another look when I get home tonight.
Thanks,