New fibre broadband installed 16/09/14, speed issues
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New fibre broadband installed 16/09/14, speed issues
17-09-2014 9:03 AM
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Re: New fibre broadband installed 16/09/14, speed issues
17-09-2014 9:14 AM
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Re: New fibre broadband installed 16/09/14, speed issues
17-09-2014 9:30 AM
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Re: New fibre broadband installed 16/09/14, speed issues
17-09-2014 9:37 AM
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Re: New fibre broadband installed 16/09/14, speed issues
17-09-2014 11:00 AM
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Just a theory! I will check my land line rings when I get home from work, but the BT checker didn't work because it said my number was invalid,... So I have just figured this may be what's going on...like I said just a theory.
Re: New fibre broadband installed 16/09/14, speed issues
17-09-2014 11:38 PM
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Re: New fibre broadband installed 16/09/14, speed issues
18-09-2014 10:33 AM
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It looks as though you're still currently on the old ADSL2+ account type until the house move order completes fully which is why you're seeing the 17mbps down and 9mbps up (due to their being no cap on the upstream for ADSL2+) so you'll see the speeds increase as the changes take effect.
Please let us know how you get on once the orders for the house move fully complete.
Re: New fibre broadband installed 16/09/14, speed issues
18-09-2014 10:36 AM
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I phoned the open reach engineers number to request help, but of course they won't fix it unless you book them.
Cheers
EDIT:
Thanks Adam, it appears I may have spoken to soon lol, does this mean that the telephone numbers will be reinstated to the correct addresses too, as I really don't want to upset landlords with losing their phone numbers, cheers
Re: New fibre broadband installed 16/09/14, speed issues
18-09-2014 11:09 AM
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From the ticket on your account it appears that your line is due to be renumbered once it is activated so you'll get a different number however it may not help with the previous landlord if they wanted to keep the number which I fear is a little to late to reverse at this stage. Has this been something you discussed with the landlord and a request they they made?
Re: New fibre broadband installed 16/09/14, speed issues
18-09-2014 11:24 AM
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But when I tried ringing the house phone number I'm in now it didn't work, so I then rang my old apartment number, and what would you know the phone in my new house starts ringing! I don't want the old flat number, it stays with the flat, and my new landlords at my new house have seemingly now lost their phone number... Why oh why oh why. Puts me in a very difficult position to explain to both that neither have there phone numbers any more!
Re: New fibre broadband installed 16/09/14, speed issues
18-09-2014 11:47 AM
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I can see that this was placed as a transfer of the number with a re-number being placed after the move so apologies for this. One thing to note though would be that part of the move would still have required a cease of the phone service at the old address which would have dropped the number anyway so unless the landlord was due to the keep the service up and running it would probably have lost the number anyway.
Was there a discussion surrounding them keeping the line up and running?
Re: New fibre broadband installed 16/09/14, speed issues
18-09-2014 11:57 AM
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I wasn't aware it took a long time to sort telephone numbers out, I thought that was done almost instantly, any idea when my 'new' house number will be put in place? And when I say 'new' I mean the original one at the house before i moved in lol as this was the one my initial speed estimates for fibre were done against, cheers
Re: New fibre broadband installed 16/09/14, speed issues
18-09-2014 12:10 PM
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If there wasn't anything arranged you shouldn't have any need to worry about the transfer of the number as they would have seen that vanish on the cease so this all sounds OK.
On the re-number front, this is due to be placed once all the order are closed down so it will most probably complete within a few days of the house move completing. As for the previous number the line had, this may well have been moved away with the previous owner of the line so it may mean that we can retrieve the exact same number however this wouldn't affect the speed you're due to see as this will still use the same copper line regardless of the number.
Re: New fibre broadband installed 16/09/14, speed issues
18-09-2014 12:42 PM
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Re: New fibre broadband installed 16/09/14, speed issues
22-09-2014 3:17 PM
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- Re: New fibre broadband installed 16/09/14, speed ...