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New fibre - 'Activating your line'
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New fibre - 'Activating your line'
28-11-2013 5:37 PM
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Hello
During the initial ordering process, I think I arranged to have the Openreach engineer come tomorrow 29/11/2013. However he came around today (I did get a message saying the appointment was today 28/11/2013 but I automatically read it as what I expected, as the 29/11/2013).
On the 'Order Tracker' it says the the line will be activated '29th Nov 2013 - After 12pm'. Can it be done now? As I'm now stuck on mobile broadband.
Thanks
During the initial ordering process, I think I arranged to have the Openreach engineer come tomorrow 29/11/2013. However he came around today (I did get a message saying the appointment was today 28/11/2013 but I automatically read it as what I expected, as the 29/11/2013).
On the 'Order Tracker' it says the the line will be activated '29th Nov 2013 - After 12pm'. Can it be done now? As I'm now stuck on mobile broadband.
Thanks
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Re: New fibre - 'Activating your line'
28-11-2013 6:44 PM
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A fibre connection should work as soon as the engineer completes installation. Have you tried connecting up the router?
In any case if you give Customer Services a ring they can activate the line for you.
In any case if you give Customer Services a ring they can activate the line for you.
David
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Re: New fibre - 'Activating your line'
29-11-2013 10:55 AM
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Hi, looks like the account activated early this morning (in fact shortly after midnight)? Sorry about the delay, looks like you've been connected for over 9 hours now - hope all is good and working well?
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- New fibre - 'Activating your line'