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New fibre - 'Activating your line'

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kei073
Newbie
Posts: 6
Registered: 28-11-2013

New fibre - 'Activating your line'

Hello
During the initial ordering process, I think I arranged to have the Openreach engineer come tomorrow 29/11/2013. However he came around today (I did get a message saying the appointment was today 28/11/2013 but I automatically read it as what  I expected, as the 29/11/2013).
On the 'Order Tracker' it says the the line will be activated '29th Nov 2013 - After 12pm'. Can it be done now? As I'm now stuck on mobile broadband.
Thanks
2 REPLIES
Superuser
Superuser
Posts: 9,669
Thanks: 1,071
Fixes: 59
Registered: 06-04-2007

Re: New fibre - 'Activating your line'

A fibre connection should work as soon as the engineer completes installation. Have you tried connecting up the router?
In any case if you give Customer Services a ring they can activate the line for you.
David
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: New fibre - 'Activating your line'

Hi, looks like the account activated early this morning (in fact shortly after midnight)? Sorry about the delay, looks like you've been connected for over 9 hours now - hope all is good and working well?