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New customer

Mickdooler
Dabbler
Posts: 14
Registered: 28-11-2013

New customer

Hi everyone,
As a new customer I signed up for you unlimited fibre. 76/20 speeds
I know the first 10 days are settling in but should speeds not start that high and settle to the highest sustainable speed?
I am currently still only getting 36/2 is this normal?
Thanks in advance for any answers.
8 REPLIES
Moderator
Moderator
Posts: 26,442
Thanks: 1,469
Fixes: 87
Registered: 14-04-2007

Re: New customer

Looks like you have been provisioned on the wrong profile.
Something for the DC team to fix.

Customer and Forum Moderator.

To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: New customer

Looking at this now.
Chris Pettitt
Cloud Environments Engineer
Mickdooler
Dabbler
Posts: 14
Registered: 28-11-2013

Re: New customer

Thanks
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: New customer

Really sorry you've been put on the wrong profile there.
I've placed an order with our suppliers to get that sorted out for you. The order is due to complete overnight, you should notice a near immediate improvement from tomorrow morning onwards.
Chris Pettitt
Cloud Environments Engineer
Mickdooler
Dabbler
Posts: 14
Registered: 28-11-2013

Re: New customer

Thank you, and happy holidays.
Mickdooler
Dabbler
Posts: 14
Registered: 28-11-2013

Re: New customer

Thanks for looking at this for me chris, however only the upload speed has increased, do I need to reboot anything?
Community Gaffer
Community Gaffer
Posts: 5,117
Thanks: 446
Fixes: 5
Registered: 04-04-2007

Re: New customer

Disconnect and reconnect the modem and see if that helps.
Kelly Dorset
Broadband Service Manager
Mickdooler
Dabbler
Posts: 14
Registered: 28-11-2013

Re: New customer

Still no luck