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New customer

sare
Newbie
Posts: 2
Registered: ‎04-11-2013

New customer

Hi im a new customer and i ordered a new phone line and im having unlimited broadband .my new phone line was put in 2 weeks ago and is up and running  Grin ive heard nothing since about my broadband , and when i will get my router ? i did put in a question ticket number 76498054 on Oct 31st and ive still not had a reply
Many thanks
4 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: New customer

Hi sare,
I've just taken a look at your account for you. I've firstly posted the router out for you - apologies for the delay with this. I can see that the telephone service has gone active, as you have stated. I've just placed an order for your broadband service now - we're looking at 5-7 working days for this to go live.

I'll let you know if there are any problems at all in the meantime.
Chris Pettitt
Cloud Environments Engineer
Community Veteran
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: New customer

Why wasn't the broadband order placed as soon as the telephone line was active?
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: New customer

This should have been completed via automation, however the order was not placed due to a slight delay with the phone provision. Now this has completed, a broadband order has been placed. This would have been done by the provisioning team, however, I've placed it this morning.
Chris Pettitt
Cloud Environments Engineer
sare
Newbie
Posts: 2
Registered: ‎04-11-2013

Re: New customer

many thanks for this ,, its been a long ole haul but finally getting there first off i was given a date for a engineer to visit which was between 1pm-6pm.  he turned up at 5.45pm it was dark he said he couldn't do it because it was dark , and that he wasn't getting up the ladder to the pole ,, a cherry picker was needed ,  he did put my box inside . then had a right ole moan how he wasn't getting paid for this  Undecided i did phone Plusnet to let them know someone was suppose to contact me on the Monday which they didn't . then last Tuesday another bt engineer turned up i had no idea he was coming no appt given  lucky that i was in . he then turned round and said he couldn't do the job and that a cherry picker was needed ,, ( Yes we knew this lol ) .. he said he would be back the next Morning with a cherry picker ,, and yes he turned up with cherry picker ,, i was just getting a little worried as id not heard anything about my router ,, and i thank you for sorting this for me  Wink