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New customer
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- Re: New customer
New customer
23-12-2013 4:03 PM
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Hi everyone,
As a new customer I signed up for you unlimited fibre. 76/20 speeds
I know the first 10 days are settling in but should speeds not start that high and settle to the highest sustainable speed?
I am currently still only getting 36/2 is this normal?
Thanks in advance for any answers.
As a new customer I signed up for you unlimited fibre. 76/20 speeds
I know the first 10 days are settling in but should speeds not start that high and settle to the highest sustainable speed?
I am currently still only getting 36/2 is this normal?
Thanks in advance for any answers.
Message 1 of 9
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Re: New customer
23-12-2013 4:05 PM
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Looks like you have been provisioned on the wrong profile.
Something for the DC team to fix.
Something for the DC team to fix.
Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Message 2 of 9
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Re: New customer
23-12-2013 4:06 PM
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Looking at this now.
Message 3 of 9
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Re: New customer
23-12-2013 4:07 PM
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Thanks
Message 4 of 9
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Re: New customer
23-12-2013 4:10 PM
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Really sorry you've been put on the wrong profile there.
I've placed an order with our suppliers to get that sorted out for you. The order is due to complete overnight, you should notice a near immediate improvement from tomorrow morning onwards.
I've placed an order with our suppliers to get that sorted out for you. The order is due to complete overnight, you should notice a near immediate improvement from tomorrow morning onwards.
Message 5 of 9
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Re: New customer
23-12-2013 4:12 PM
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Thank you, and happy holidays.
Message 6 of 9
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Re: New customer
24-12-2013 3:28 PM
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Thanks for looking at this for me chris, however only the upload speed has increased, do I need to reboot anything?
Message 7 of 9
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Re: New customer
24-12-2013 3:33 PM
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Disconnect and reconnect the modem and see if that helps.
Kelly Dorset
Ex-Broadband Service Manager
Ex-Broadband Service Manager
Message 8 of 9
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Re: New customer
24-12-2013 6:27 PM
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Still no luck
Message 9 of 9
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