New customer with red internet light

[#1]

Hi, my internet finally went live at about 8pm tonight (after being cancelled by my old provider at 11am) but upon plugging in the router I now have a solid red internet light. I have tried restarting the router to no avail. I’m currently working from home so this is a massive issue for me to be without connection and of course all customer service avenues are closed/busy

[#2]

@Laurastokoe89 Welcome to the forums. If you only went 'live' yesterday evening, it can take up to midnight for all the automated systems to mesh. If you still have a problem today, reply back here and we may be able to help.