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New customer with problems
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New customer with problems
18-02-2015 12:55 PM
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Hi, I ordered brodaband only as am getting the line with someone else. However, it's been messed up by Openreach so that my broadband order is on hold. My line has been activated today (I just called it so know it's now working) so how I can check that my broadband order is now going through? I just hope it's not a DACS line. I was at work when they fixed the line so couldn't ask.
Message 1 of 5
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Re: New customer with problems
18-02-2015 1:16 PM
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Re: New customer with problems
18-02-2015 1:33 PM
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I've re-submitted everything for you using the systems we have in place. I think the initial order was placed too soon (prior to the phone being ready). If you've not heard anything by this time tomorrow, please bump this post and I'll check it out again for you. If required, I can then place a manual order for you and take ownership.
Message 3 of 5
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Re: New customer with problems
19-02-2015 11:55 AM
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Hi again, thanks for helping. They are still saying I don't have a live phone. Maybe I was too quick and BT hadn't updated their records but checking on my phone line's website just now it says that broadband is available on my number so it must be okay now.
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Re: New customer with problems
19-02-2015 4:44 PM
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Hi there,
I've just checked your account, and I can see that one of my colleagues has placed your broadband order literally seconds before I looked it up! The ticket has been updated for you
I've just checked your account, and I can see that one of my colleagues has placed your broadband order literally seconds before I looked it up! The ticket has been updated for you
Message 5 of 5
(524 Views)
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