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New customer waiting for broadband activation

Jamiezfx
Newbie
Posts: 2
Registered: ‎04-09-2015

New customer waiting for broadband activation

‎04-09-2015 4:58 PM

Hello. Our phone line switched over to plusnet yesterday and I'm currently waiting for confirmation of the broadband as today is the activation date. Not heard anything yet. Can it really take till midnight or has something gone wrong with my order?
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Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: New customer waiting for broadband activation

‎04-09-2015 5:00 PM

Give me 5 mins.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: New customer waiting for broadband activation

‎04-09-2015 5:01 PM

Your order completed yesterday but didn't kick through our systems, I've just manually activated the account and you should be able to get online.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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Jamiezfx
Newbie
Posts: 2
Registered: ‎04-09-2015

Re: New customer waiting for broadband activation

‎04-09-2015 5:18 PM

Thanks, amazing support! Online and happy Smiley
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MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,907
Thanks: 1,525
Fixes: 479
Registered: ‎01-01-2012

Re: New customer waiting for broadband activation

‎04-09-2015 5:35 PM

Glad to hear it's working!
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
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