New customer - speed ok(ish) but some websites simply not opening
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New customer - speed ok(ish) but some websites simply not opening
31-05-2015 2:50 PM
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I've recently signed up with plusnet but only just thought if comment as I wanted to wait for a couple of weeks for the line to settle to make sure that wasn't the problem.
My issue is that certain websites are simply not responding e.g. 4od, Mozilla (as I tried to download a new browser as I thought that might be the problem) and various other sites (including speed check sites!)
Other websites such as BBC news/iplayer, or google work fine (if a little slow) but are definitely useable.
The issue is the same regardless of whether the connection is wired or wireless. Any help would be hugely appreciated!
Re: New customer - speed ok(ish) but some websites simply not opening
31-05-2015 3:29 PM
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Re: New customer - speed ok(ish) but some websites simply not opening
31-05-2015 8:09 PM
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Re: New customer - speed ok(ish) but some websites simply not opening
31-05-2015 11:43 PM
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Do you see this problem ALL of the time with the said sites? If not it could be just that they are over subscribed at times.
Look at the speed issues thread and post the requested information please.
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Re: New customer - speed ok(ish) but some websites simply not opening
01-06-2015 11:03 AM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: New customer - speed ok(ish) but some websites simply not opening
01-06-2015 7:25 PM
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Quote from: Bob I think I know what the problem might be.
What's that Bob? The only thing which comes to mind based on the recommendation is that the account is (was) in the wrong domain? I recall such problems from a while back - I though that had been systematically eradicated?
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: New customer - speed ok(ish) but some websites simply not opening
01-06-2015 8:00 PM
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Re: New customer - speed ok(ish) but some websites simply not opening
02-06-2015 9:19 AM
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Re: New customer - speed ok(ish) but some websites simply not opening
02-06-2015 10:47 AM
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Quote from: jg321 My PN supplied 2704n seemed to have an MTU issue, which magically resolved itself after 15 mins and a reboot. I suspect this is what Bob is referring to.
Yep. There are isolated instances of the incorrect MTU being set by the TR069 ACS servers when a router is first provisioned. I made an ACS change that should have fixed things following a factory reset/reprovision. I don't know a great deal about the problem but I'm led to believe that it's been addressed in the next revision of the Plusnet 2704n firmware.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: New customer - speed ok(ish) but some websites simply not opening
02-06-2015 7:41 PM
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Re: New customer - speed ok(ish) but some websites simply not opening
03-06-2015 12:47 PM
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Re: New customer - speed ok(ish) but some websites simply not opening
03-06-2015 12:57 PM
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Re: New customer - speed ok(ish) but some websites simply not opening
03-06-2015 6:09 PM
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Re: New customer - speed ok(ish) but some websites simply not opening
07-06-2015 5:02 PM
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In any event surely this issue should have had something posted on the Announcement boards. Even since this thread there are users floundering with the same issue
Re: New customer - speed ok(ish) but some websites simply not opening
07-06-2015 5:47 PM
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Quote from: Matthew I've carried out the same work.
I thought this implied that Plusnet need to fix a setting somewhere for each user's account.
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