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New customer - speed mismatch help appreciated!

pj2014
Grafter
Posts: 103
Registered: 22-11-2013

New customer - speed mismatch help appreciated!

Hey everyone, new plusnet adsl customer here!
Activation was a day early (notification via text) and BB has been running smooth for the last 2 days. I was hoping someone could help with my line stats as I was expecting  slightly (only slightly!) better speeds.
I have attached some screen grabs hopefully someone will make sense of them. I could have swore I did a line test before registration (brand new line) and saw estimated speeds of 15mbps+ and uploads of around 1mbps. (However, this seems to have all changed on the BT wholesale site). I am in the DLM period so maybe these stats are normal? Do the  download and upload sync seem low?
For info,
new phone line
only main phone socket
no extension sockets or extra cables
1 corded phone
Micro-filter used
downstream attenuation of 29db
Any help would be most appreciated.
regards
pj
13 REPLIES
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: New customer - speed mismatch help appreciated!

Hi pj,
I've had a look at your connection and everything looks ok, a downstream attenuation of 29db should be syncing at 13Mb/s which you are.
Also it might be worth uncapping your upload, we could look at setting your downstream SNR to 3dB as this may slightly increase your speed, we wou;wouldn't be able to do this until your initial 10 day training period is up.
pj2014
Grafter
Posts: 103
Registered: 22-11-2013

Re: New customer - speed mismatch help appreciated!

Excellent,  thanks for the  reassurance  Chris.
Sure,  if we could lift the upload cap that would be great.
After  the 10 day training period  we can  look at lowering the snr  on the down stream to try eek  out some more speed!
cheers!
pj
pj2014
Grafter
Posts: 103
Registered: 22-11-2013

Re: New customer - speed mismatch help appreciated!

Hi,
Could a member of the plusnet team check if my request for the upload to be uncapped has been put through?
cheers
PJ
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: New customer - speed mismatch help appreciated!

Hi PJ,
The order for your upstream to be uncapped is going through as we speak. You should notice an increase in upload speeds within the next 5 days.
Chris Pettitt
Cloud Environments Engineer
pj2014
Grafter
Posts: 103
Registered: 22-11-2013

Re: New customer - speed mismatch help appreciated!

Thank you for that Chris.
cheers
PJ
Superuser
Superuser
Posts: 10,436
Thanks: 1,918
Fixes: 19
Registered: 22-08-2007

Re: New customer - speed mismatch help appreciated!

Looking at the screen grabs, I note that the PN profile is 21Mbs whilst the BT profile is 11Mbs.  If this is still the situation is this likely to cause throughput issues?
Kitz suggests 29dB attenuation should deliver 16Mbs, where does 13Mbs come from please?
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: New customer - speed mismatch help appreciated!

The speed profile has automatically updated as we expected Smiley
Chris Pettitt
Cloud Environments Engineer
pj2014
Grafter
Posts: 103
Registered: 22-11-2013

Re: New customer - speed mismatch help appreciated!

I also thought the same + figured with the 29db attenuation I'd be closer to 15 mbps if not slightly higher....
all the speed tests and actual d/l speeds are between 10 and 11 mbps.
I'm within the first 10 days so DLM might still be working its magic!
cheers
PJ
pj2014
Grafter
Posts: 103
Registered: 22-11-2013

Re: New customer - speed mismatch help appreciated!

Hi Chris,
The upload cap still appears in place? I appreciate you mention it may take up to 5 days, but reading other posts it appears to take effect overnight.
I was unsure if it required any intervention from my part, i.e rebooting the router?
So I did reboot  (and took the opportunity to change the plusnet router with a BT2700v2 business hub! more stable I've been told) and I still noticed the upload cap.
If its just a case of waiting another day or two, just ignore my post! I'm probably being too hasty.
cheers!
pj
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: New customer - speed mismatch help appreciated!

Hi,
Appreciate where you're coming from. The reason it's going to take 5 days is due to how the order was placed. It's due to be fully completed on Monday (should be Monday morning).
Sorry for the delay.
Chris Pettitt
Cloud Environments Engineer
pj2014
Grafter
Posts: 103
Registered: 22-11-2013

Re: New customer - speed mismatch help appreciated!

Ah, ok.
I'll recheck the upload speed Monday evening then.
cheers!
pj
pj2014
Grafter
Posts: 103
Registered: 22-11-2013

Re: New customer - speed mismatch help appreciated!

Got the email through @ 4am-ish!
As promised, the upload speed is now un-capped.
Thank you Chris.
pj
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: New customer - speed mismatch help appreciated!

No problem, you are welcome Smiley
Chris Pettitt
Cloud Environments Engineer