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New customer not having broadband activated
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New customer not having broadband activated
22-08-2014 11:37 AM
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Hi there,
We had the line activated on the 12th and were told that the broadband will go live on the 20th, checked the status of my order and it's stuck at "Checking your line". Can anyone check on this please ?
Thanks,
Stefan
We had the line activated on the 12th and were told that the broadband will go live on the 20th, checked the status of my order and it's stuck at "Checking your line". Can anyone check on this please ?
Thanks,
Stefan
Message 1 of 5
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Re: New customer not having broadband activated
22-08-2014 12:37 PM
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Hi sbpuser,
I'm sorry to hear that the order tracker has been stuck on your side. I've just taken a look at the order and this did indeed complete on the 20th however we don't seem to have been updated on this to activate your account. As such I have pushed your account active and provided you with a refund for 3 days of service where the order was complete but the account hadn't gone line.
Please accept my apologies for any inconvenience this may have caused for you.
I'm sorry to hear that the order tracker has been stuck on your side. I've just taken a look at the order and this did indeed complete on the 20th however we don't seem to have been updated on this to activate your account. As such I have pushed your account active and provided you with a refund for 3 days of service where the order was complete but the account hadn't gone line.
Please accept my apologies for any inconvenience this may have caused for you.
Message 2 of 5
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Re: New customer not having broadband activated
22-08-2014 2:37 PM
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Thanks for getting back so fast !
I am also missing the modem, could you guys send me one ?
Thanks,
Stefan
I am also missing the modem, could you guys send me one ?
Thanks,
Stefan
Message 3 of 5
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Re: New customer not having broadband activated
22-08-2014 4:57 PM
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Hi sbpuser,
It doesn't appear that a router was selected at the point of sign up which is why this wasn't sent however, i have now ordered this for you and waived the delivery charge for you. It should be with you in the next 2-3 working days.
It doesn't appear that a router was selected at the point of sign up which is why this wasn't sent however, i have now ordered this for you and waived the delivery charge for you. It should be with you in the next 2-3 working days.
Message 4 of 5
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Re: New customer not having broadband activated
25-08-2014 10:31 PM
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Thank you !
Message 5 of 5
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