New customer, intermittent drop outs, suspect plusnet router ?
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New customer, intermittent drop outs, suspect plusnet router ?
08-11-2015 11:43 AM
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New plusnet customer, been with you guys for about a month or so and everything is great except for random slowdowns and disconnects of the internet.
When everything is working great I get a "Noise Margin" of something like ... 10/6.8, when the link drops I get something like 11/-0.9. Now the odd thing,
I do a quiet line test 17070 opt 2 and its quiet no problems. I reboot the router modem and straight back to 10/6.8ish.
So rebooting the router should not in theory affect any real noise on the line - therefore router faulty ?
What do you guys think ?
Many thanks in advance
Dave
Re: New customer, intermittent drop outs, suspect plusnet router ?
08-11-2015 12:08 PM
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This could be external to your property or something in your house starting up
Does it happen at a specific time of day or is it random
Re: New customer, intermittent drop outs, suspect plusnet router ?
08-11-2015 12:13 PM
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Its very odd and unsure what to do next
Re: New customer, intermittent drop outs, suspect plusnet router ?
08-11-2015 12:18 PM
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This may be a loss of PPP while keeping the broadband connection live
Which lights on the router turn red
Re: New customer, intermittent drop outs, suspect plusnet router ?
08-11-2015 12:25 PM
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Internet goes out, I look at the web interface and it says disconnected or connecting. The web interface is pretty restricted
Dave
Re: New customer, intermittent drop outs, suspect plusnet router ?
08-11-2015 12:28 PM
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Is this the first time you have had broadband or did you migrate from another ISP and, if so, which one
Re: New customer, intermittent drop outs, suspect plusnet router ?
08-11-2015 12:41 PM
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Re: New customer, intermittent drop outs, suspect plusnet router ?
08-11-2015 12:56 PM
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Do you still have your BT Homehub and if so have you tried using it
Re: New customer, intermittent drop outs, suspect plusnet router ?
08-11-2015 1:18 PM
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Re: New customer, intermittent drop outs, suspect plusnet router ?
08-11-2015 2:16 PM
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Quote from: forumdave When everything is working great I get a "Noise Margin" of something like ... 10/6.8, when the link drops I get something like 11/-0.9.
Could the router be still showing the last figures from before the drop? I don't know how that particular model behaves, but that's what many do.
Re: New customer, intermittent drop outs, suspect plusnet router ?
08-11-2015 4:53 PM
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Re: New customer, intermittent drop outs, suspect plusnet router ?
08-11-2015 5:42 PM
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Thanks for the explanation of noise, thats useful to know
Re: New customer, intermittent drop outs, suspect plusnet router ?
09-11-2015 2:01 PM
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Any idea how to get my plusnet router stable ?
Cheers
Dave
Re: New customer, intermittent drop outs, suspect plusnet router ?
10-11-2015 5:19 PM
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Re: New customer, intermittent drop outs, suspect plusnet router ?
10-11-2015 6:09 PM
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@forumdave
Obviously see how it goes with the Netgear for somewhat longer. Can you post some full DSL stats which will give a feel for what your line is like generally and may lead to some specific advice and/or suggestions.
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