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New customer having issues please advise
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Re: New customer having issues please advise
11-01-2016 11:31 PM
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Strangely for the past week I had none of that authentication problem. This could mean 2 things:
A: My router has healed itself on the same firmware
B: The problem was at PlusNet side and now is fixed I assume
I did remember asking PlusNet some posts back asking them to do line tests on their side but they didn't which lead me to I assume that the fault with my router. So I bought a Brand new HH5 Type B but I am still using the TP link as its currently working without that authentication problem.
A: My router has healed itself on the same firmware
B: The problem was at PlusNet side and now is fixed I assume
I did remember asking PlusNet some posts back asking them to do line tests on their side but they didn't which lead me to I assume that the fault with my router. So I bought a Brand new HH5 Type B but I am still using the TP link as its currently working without that authentication problem.
Message 241 of 246
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Re: New customer having issues please advise
14-01-2016 4:48 PM
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I am being ignored because there are no replies. My contract is coming to end soon in a few weeks so if you want me to continue staying then please help otherwise I might consider moving somewhere else and if that is the case then it be a sad way to end this thread.
Message 242 of 246
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Re: New customer having issues please advise
14-01-2016 5:51 PM
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Are you raising tickets or PMs?
In reply of 11/1 you said you don't. Have any problems! Nothing to reply to from my viewpoint !
In reply of 11/1 you said you don't. Have any problems! Nothing to reply to from my viewpoint !
To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
To be is to do - Kant
do be do be do - Sinatra
Message 243 of 246
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Re: New customer having issues please advise
30-01-2016 12:57 PM
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Haven't raised any tickets or PM's as I believe the problems can be sorted here as well. Another advantage on the forums here is viewers can read and learn including myself. In this whole thread there are things to be picked up and learnt. In fact this thread should become a sticky as I believe this thread has common problems facing loads of other PlusNet users.
Yes I said the authentication problem is gone however I like to know what caused it to go logically instead of believing it magically went away?
Also I still have one last problem and that is I get a few random disconnections per day. How do I diagnose whether its PlusNet problem or is it my TP-LINK TL-PA251 Powerline Adapters Version 1 plugged directly into the mains that's causing the problem?
Yes I said the authentication problem is gone however I like to know what caused it to go logically instead of believing it magically went away?
Also I still have one last problem and that is I get a few random disconnections per day. How do I diagnose whether its PlusNet problem or is it my TP-LINK TL-PA251 Powerline Adapters Version 1 plugged directly into the mains that's causing the problem?
Message 244 of 246
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Re: New customer having issues please advise
11-02-2016 8:44 PM
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Anyone know or can help?
Message 245 of 246
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Re: New customer having issues please advise
12-02-2016 1:04 PM
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Quote from: very452001 How do I diagnose whether its PlusNet problem or is it my TP-LINK TL-PA251 Powerline Adapters Version 1 plugged directly into the mains that's causing the problem?
You could try with the power line adapters disconnected for a period. If that's not possible or convenient, then you would need to look at Noise Margin and error rates on your link, and see whether you can see a change when the power line adapters are removed for a short time, then reconnected.
Message 246 of 246
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