cancel
Showing results for 
Search instead for 
Did you mean: 

New customer, during parts of the day my 3G mobile is faster

eeekie
Dabbler
Posts: 11
Registered: 27-05-2013

New customer, during parts of the day my 3G mobile is faster


I just migrated away from IDNet, and before that Be There. Both were rock solid. I have a low attenuation line as I live near the exchange (but only 21CN as no FTTC), and am syncing at around 21mbit, and on previous ISPs also used to use AnnexM without issues.
First few days on plusnet have been rubbish. At times I'll at least get 12-15mbit throughput on my 21mbit sync rate, other times I'll have around 200-3000ms latency and a quarter to half a megabit bandwidth. Using the same hardware and phone line that only days ago was perfect on another ISP. Anyone else having such a rubbish time?
1 REPLY
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: New customer, during parts of the day my 3G mobile is faster

Hi there,
Looks like there's been a few drops though I appreciate these may have been down to you powering the router off/on to pick up the speeds? If not it might be worth raising a dropping connection fault at http://faults.plus.net so we can get it investigated for you.
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13697551855857.png"/>
If those are manual resets please let us know and we'll look into it further.