New customer - download/upload speeds

[#1]

I received an email this morning from Plusnet saying that my service has been active for two weeks now and gave a comparison of my estimated & actual line speeds:
Estimated line speed: 14Mbps
Current line speed: 4.9Mbps
There's obviously quite a big gap but what's bothering me is that during the first day, I was connected at near 8 mbps which I was very happy with. The next day it dropped to 3.5-4 mbps and has been that way since. is there any way to get it back to 8 mbps or even close to estimated 14 mbps?
Also my upload seems to be capped at 0.3 mbps - how can I get this uncapped?

[#2]

Hi enouf,
I'm sorry to hear of the issues you're having with low speeds. I've checked over your line and can see that your upload speeds are uncapped. There could be a potential issue with your line.
Would you be able to connect your router into your Test Socket with an alternative Microfilter?

[#3]

Hi Chris,
I don't think there is a test socket in my flat - I will double check after work today but just wanted to see if there is anything that could be done in the interim. Thanks.

[#4]

Hi,
I could reset the line but I don't think that's going to resolve the issue if I'm honest. Let us know if you have a Test Socket, if not, swapping the microfilter would be the next step.
If this doesn't resolve the issue, we can get you a fault raised for us to look in to.

[#5]

Ok, I'll get back to you once I've done the checks tonight.

[#6]

I checked my phone socket and its a standard one without a test socket. I've tried the following with the same result:
* Changed filter
* Hard reset modem + 15 min wait
* Ethernet connection instead of wifi
I've attached a screenshot of a BT speed test.

[#7]

Are you guys able to do anything on your end or will you have to send an engineer out? Thanks.

[#8]

Thanks for completing those checks for us.
If you could complete the Fault Checker that you've started, we'll get our Faults Team to run some in-depth checks and they'll get in touch with you to discuss how we go about resolving this for you.

[#9]

Just wanted to say a big thank you to you guys for sorting out the speed issue - blazing fast as you can see from the attached speedtest. I'm a very happy customer right now, keep up the great work Chris & PN!

[#10]

Glad to hear that's resolved for you enouf!
I've passed your feedback on to Chris and he'll be happy to know he was able to help!