New customer ,connected today ,cannot access any web sites?

[#1]

Although I am connected every site/page I attempt to access comes back as not available-attempted on a number of devices and the same thing -hasn't my service been set up correctly?

[#2]

Your account might not fully activate until 23:59.

[#3]

Nope,just tried again "this site can't be reached " on every site I go to.On all devices 😔😕

[#4]

If you're NOT USING a PN Hub One router try changing your DNS settings to Googles:

8.8.8.8

8.8.4.4

If you are using a Hub One you'll have to change DNS on each device, assuming change works

on first one you change

[#5]

I've had no internet connection from last night to just a few minutes ago . My router was okay but there was some problem with DNS translation of website addresses (whatever that means). I live in North West London so maybe its a local exchange issue.

Would be nice if Plusnet actually took some time to notify their customers about problems with DNS servers rather than leaving us all in the dark!!!!!

[Stu1000]

Hi Stu1000

I can see that your service is active but there seems to be a problem with the router which isn't authenticating properly. You should be able to resolve that with a factory reset: https://www.plus.net/help/broadband/router-user-guides/#article-content please keep us posted.

AILSAFE01 The DNS error sounds like a standard error that you'd see if you were disconnected from the internet entirely. Do let us know if that becomes an issue again.

[#7]

It's a hub one.i really don't want change 2 macs 2 Pc 4 i phones 2kindles 1ipad and an x box ☹️ Maybe I'll just cancel -tnx

[#8]

Easy job, and surely worth trying on one?

[#9 · Accepted solution]

I've just given the automatic router setup on your account a kick. It looks like that's done the trick?

[#10]

Thanks 🙏 all working now and no more moaning teenagers🙂

[#11]

Awesomeo