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New customer, connected a day early?

copperpot26
Dabbler
Posts: 21
Registered: 29-12-2012

New customer, connected a day early?

Hello
I'm a new customer moving to PN from eclipse (broardband only), the date for activation i was giving was 14-01-14, however today i get a text & email saying " Your broadband service has been activated and is ready to use" great a day early but is it?
After looking at my account on eclipse i am still connected to eclipse & using data from there. Is it normal for PN to sent out text & emails a day early?
Also my understanding was on the day of activation the internet would drop when it switched over, correct me if i'm wrong  Smiley.
Internet has been fine all day no dropouts.
If a member of staff could let me know if i'm connected or not, that would be great.
Thanks
8 REPLIES
copperpot26
Dabbler
Posts: 21
Registered: 29-12-2012

Re: New customer, connected a day early?

anybody?  i'm still connected & using data from eclipse so not sure why i was sented a text & email saying "service has been activated" when it has'nt.
Is the switch over still happening today as planned?
Thank you
RichardB
Pro
Posts: 322
Thanks: 79
Fixes: 4
Registered: 19-11-2008

Re: New customer, connected a day early?

Hi
I think there can be an "overlap" period during an ISP change over where either ISP can be accessed.
Why not change the router login details to the PlusNet supplied ones & see if it works?
Richard
PS don't forget to advise Eclipse that you have left when the PN service is working to ensure that they stop billing you, rather than rely on BT wholesale to advise Eclipse.
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: New customer, connected a day early?

Your connection will continue unless Eclipse kick your circuit off, however from what I can tell everything has activated on our side. So if you update your router login details to the ones we sent you, you should connect up.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
copperpot26
Dabbler
Posts: 21
Registered: 29-12-2012

Re: New customer, connected a day early?

Hi
Thanks for the replys RichardB & Chris, much appreciated.
Yeah ok i will update router login details to see if it works. Thanks again.
copperpot26
Dabbler
Posts: 21
Registered: 29-12-2012

Re: New customer, connected a day early?

UPDATE: router login details worked fine & now connected to PN  Smiley
Worrying over nothing Wink
Thanks for the help, much appreciated
Moderator
Moderator
Posts: 26,006
Thanks: 1,244
Fixes: 51
Registered: 14-04-2007

Re: New customer, connected a day early?

Don't forget about Eclipse...you don't want to be billed twice.

Customer and Forum Moderator.

copperpot26
Dabbler
Posts: 21
Registered: 29-12-2012

Re: New customer, connected a day early?

Hi Strat
Yeah already rang eclipse to let them know, they said they can see the MAC code has been used & said after i had final bill i should cancel the direct debit.
Cheers.
Moderator
Moderator
Posts: 26,006
Thanks: 1,244
Fixes: 51
Registered: 14-04-2007

Re: New customer, connected a day early?

Good to know Smiley

Customer and Forum Moderator.