New customer broadband still not connected !!

[#1]

Hi, we have signed up for a phone and broadband package, our connection dates were given as 11/03 for phone and 12/03 for broadband, the phone was up and running ok as planned on 11/03, unfortunately we are still waiting for the broadband 5/6 days later, from other forum users experience what is usually the quickest way to get these issues rectified ? Thanks in advance for any replies/ assistance...

[#2]

Hi @arc888 

Welcome to the forums!  

I see you've opened two threads for the same question - I've replied to this one as it was opened first, please could you close/mark the other as resolved as we are going to use this one to correspond? 

All orders are complete on our side of things, and have been for a while. 

I've made a few rudimental amendments to your account, but there shouldn't have been anything preventing you from establishing a connection to the network. 

Can you try resetting your router and let us know if you can get online? 

Thanks, 

MoR

[#3]

Hi MOR,

Thanks for the very quick reply.

We were under the assumption we would get a message sent to say the broadband was ready to use, as previously happened when our phone line was connected..

I will connect up this evening when i get home to try it out and keep you updated.

Thanks again.

[#4 · Accepted solution]

Just connected the router and everything seems to be working fine.

Thanks again for your help in sorting this out