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New customer/broadband not activated

qingyu
Newbie
Posts: 3
Registered: Wednesday

New customer/broadband not activated

hello,
I switched from Sky. Broadband only(nophone, TV) before and after. Last evening I received SMS saying broadband is live. I unplugged Sky router and microfilter and plug Plusnet ones to the master socket. Turn on and wait. The Broadband light is always flashing even after several reboots .
Can you help?
I don't have a fixed phone set at home. I am away on the day for work.
My account user name is [Removed]

Moderator's note by Dick (Strat): Personal information removed from a public forum (to an area that staff can see)..

4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 6,125
Thanks: 592
Fixes: 229
Registered: ‎01-01-2012

Re: New customer/broadband not activated

Sorry to hear you're having issues getting online.

We've tried to test your line however it's saying that you're currently on the phone which is preventing us from investigating further.

Can you confirm if you're on the phone at the moment?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
qingyu
Newbie
Posts: 3
Registered: Wednesday

Re: New customer/broadband not activated

Hi,
It was connected to Plusnet router. I have now unplugged the line from the master socket. So that the line should not be busy. Could you test again? Thanks.
qingyu
Newbie
Posts: 3
Registered: Wednesday

Re: New customer/broadband not activated

Hi Plusnet team, Could you look at my issue please? It is supposed to be up running two days ago. I have unplugged the router.
Thank you.
Plusnet Help Team
Plusnet Help Team
Posts: 6,125
Thanks: 592
Fixes: 229
Registered: ‎01-01-2012

Re: New customer/broadband not activated

Thanks for getting back to us.

We've retested the line and it's now showing a external issue

This has been raised and you can view the details by going here

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team