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New customer - broadband light is green but internet is red

wivenhoe6
Grafter
Posts: 37
Registered: 26-05-2015

New customer - broadband light is green but internet is red

Hi
I recently signed up with PlusNet in my new home.
Router arrived in the post this morning & I set it up. The broadband light has gone green but the internet light is red.
Can you activate my account on your end please? (It isn't due to go live until Monday/Tuesday but it seems sorted at the exchange already).
Many thanks
6 REPLIES
Cagney1994
Rising Star
Posts: 336
Thanks: 6
Fixes: 2
Registered: 28-07-2013

Re: New customer - broadband light is green but internet is red

Have you tried opening a random web page ?
Sometimes my router has that red light but I can access the internet without any problems.
wivenhoe6
Grafter
Posts: 37
Registered: 26-05-2015

Re: New customer - broadband light is green but internet is red

Hey Cagney1994,
Yeah I tried opening a few random sites, no luck Sad
Moderator
Moderator
Posts: 18,527
Thanks: 1,820
Fixes: 224
Registered: 11-01-2008

Re: New customer - broadband light is green but internet is red

you can try giving them a call.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Plusnet Help Team
Plusnet Help Team
Posts: 4,254
Thanks: 887
Fixes: 180
Registered: 25-03-2015

Re: New customer - broadband light is green but internet is red

Hi wivenhoe6, I've activated your account as per your request. Hopefully you're able to get online now, but if this still isn't working, I'd have to request you hold off until Monday when the order completes before contacting us to raise a fault because we won't be able to investigate further until the order updates as complete.
Hope this helps  Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
wivenhoe6
Grafter
Posts: 37
Registered: 26-05-2015

Re: New customer - broadband light is green but internet is red

Thanks HarryB, that did the trick!
I only signed up with Plusnet (home phone & broadband) on Tuesday & now have both up & running on Thursday. Very impressive!
Thanks again guys!
Plusnet Help Team
Plusnet Help Team
Posts: 4,254
Thanks: 887
Fixes: 180
Registered: 25-03-2015

Re: New customer - broadband light is green but internet is red

Glad to hear it, I'm surprised it's activated so quickly, especially considering the order is still in-flight, however it's not unheard of for the connection to work before the order completes.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team