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New customer - broadband light is green but internet is red
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New customer - broadband light is green but internet is red
28-05-2015 4:51 PM
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Hi
I recently signed up with PlusNet in my new home.
Router arrived in the post this morning & I set it up. The broadband light has gone green but the internet light is red.
Can you activate my account on your end please? (It isn't due to go live until Monday/Tuesday but it seems sorted at the exchange already).
Many thanks
I recently signed up with PlusNet in my new home.
Router arrived in the post this morning & I set it up. The broadband light has gone green but the internet light is red.
Can you activate my account on your end please? (It isn't due to go live until Monday/Tuesday but it seems sorted at the exchange already).
Many thanks
Message 1 of 7
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Re: New customer - broadband light is green but internet is red
28-05-2015 6:16 PM
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Have you tried opening a random web page ?
Sometimes my router has that red light but I can access the internet without any problems.
Sometimes my router has that red light but I can access the internet without any problems.
Message 2 of 7
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Re: New customer - broadband light is green but internet is red
28-05-2015 6:35 PM
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Hey Cagney1994,
Yeah I tried opening a few random sites, no luck
Yeah I tried opening a few random sites, no luck
Message 3 of 7
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Re: New customer - broadband light is green but internet is red
28-05-2015 6:36 PM
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you can try giving them a call.
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Message 4 of 7
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Re: New customer - broadband light is green but internet is red
28-05-2015 6:36 PM
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Hi wivenhoe6, I've activated your account as per your request. Hopefully you're able to get online now, but if this still isn't working, I'd have to request you hold off until Monday when the order completes before contacting us to raise a fault because we won't be able to investigate further until the order updates as complete.
Hope this helps
Hope this helps
Message 5 of 7
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Re: New customer - broadband light is green but internet is red
28-05-2015 6:46 PM
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Thanks HarryB, that did the trick!
I only signed up with Plusnet (home phone & broadband) on Tuesday & now have both up & running on Thursday. Very impressive!
Thanks again guys!
I only signed up with Plusnet (home phone & broadband) on Tuesday & now have both up & running on Thursday. Very impressive!
Thanks again guys!
Message 6 of 7
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Re: New customer - broadband light is green but internet is red
28-05-2015 6:59 PM
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Message 7 of 7
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- Re: New customer - broadband light is green but in...