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New connection switched on early

Harrip
Newbie
Posts: 1
Registered: 29-01-2013

New connection switched on early

I was due to go live tomorrow the 30th Jan. but it all went live today, unfortunately I can't use it. The speed has increased, the broadband light green but the internet light is red. My old broadband is turned off as that was a 7mb connection this one is 18. Any reason for this?
2 REPLIES
mushy
Grafter
Posts: 182
Registered: 16-10-2012

Re: New connection switched on early

If you don't want to wait you could give customer services a call they could get it activated for you, otherwise it should get picked up on the forum tomorrow
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: New connection switched on early

Hi Harrip,
Firstly a nice warm welcome to Plusnet and our community forums.
I've activated your broadband, so if you wish to try again then you should be able to connect. If for any reason that doesn't work if you can do a <a href="http://www.plus.net/support/broadband/bbfaults/fibre-connection-troubleshooting.shtml">factory reset</a> on your router and that should do the trick.
If you've any other questions please let me know.
Chris