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New connection question re speeds

davvy76
Grafter
Posts: 71
Thanks: 3
Registered: ‎20-11-2013

New connection question re speeds

Hi, can anyone tell me if i've been capped or is it simply dlm in action? The upload seems incredibly slow and i'm about 2.5Mbps short on the download rate from my previous sky connection.
Heres my router stats etc:


4 REPLIES
Moderator
Moderator
Posts: 27,357
Thanks: 1,898
Fixes: 178
Registered: ‎14-04-2007

Re: New connection question re speeds

You can request an uncap of your upload by raising a ticket......or a DC member may spot this thread and do it for you.

Customer and Forum Moderator. Windows 10 Firefox 64.0 (64-bit)

Superuser
Superuser
Posts: 13,048
Thanks: 4,341
Fixes: 26
Registered: ‎22-08-2007

Re: New connection question re speeds

For your attenuation the DS speed is a little slow.  However what is disconcerting is the 21Mbps IP profile.  Problems have been encountered with through put performance where the IP is way out from the actual line speed.  As Strat suggests, a DC guy will advise further.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: New connection question re speeds

Hi davvy76,
I've placed an order for your upload speeds to be uncapped, I'd expect this to complete by tomorrow morning.
With regards to your sync speeds, we'll ideally need to wait 10 days for your initial training period to complete before looking at how we can potentially improve the speeds you're receiving.
The Speed Profile is automatically set at the highest speed setting when your line is activated, the Delta Reports will update this automatically.
Chris Pettitt
Cloud Environments Engineer
davvy76
Grafter
Posts: 71
Thanks: 3
Registered: ‎20-11-2013

Re: New connection question re speeds

Thanks for all the replies guys and thanks Chris for ordering an uncap  Wink