New connection help
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New connection help
12-09-2013 11:49 AM
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Re: New connection help
12-09-2013 11:56 AM
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I've manually activated your account, try connecting again and see how you get on.
Re: New connection help
12-09-2013 12:03 PM
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I now get a bt wholesale page giving a service information message.
Re: New connection help
12-09-2013 12:12 PM
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Re: New connection help
12-09-2013 12:37 PM
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Apologies for that, we'll feed this back.
We'll need to arrange to get an engineer to sort this for you, what's your availability liek over the next few days?
Re: New connection help
12-09-2013 1:07 PM
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Once I have some dates should I raise a support ticket or just repost here?
One other thing, everything seems to be working fine, but I notice my ping in games has doubled in most servers around 60-70 now. Is this likely to come back down to the low 30's as before?
Regards
Roger.
Re: New connection help
12-09-2013 1:11 PM
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Regarding your ping, it may fluctuate slightly just while it settles down, it may be worth creating a ping graph and you'll be able to monitor this. See this thread on how to..
Re: New connection help
12-09-2013 6:42 PM
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Re: New connection help
12-09-2013 7:07 PM
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Re: New connection help
13-09-2013 8:57 AM
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I can see that you're now online, let us know if there's anything else.
Re: New connection help
13-09-2013 11:56 PM
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Should I raise a support ticket? Or Is mid November too long away to get the engineer to do it as part of the install?
Unfortunately it is difficult at this time of year for me to arrange time off.
If it would now cost me for the install I would probably just leave it.
Regards
Roger.
Re: New connection help
16-09-2013 9:51 AM
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