New connection and stuck at 2Mbps?
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New connection and stuck at 2Mbps?
20-06-2008 5:36 PM
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We've just moved home and had broadband activated via Plusnet's home move service (thank you - you were great, BT on the other hand .. grrr..). The router has connected only twice and both times at a sync of 8128 but we're only getting a speed of 2Mbps. The BT speed-tester confirms a 2Mbps profile too.
I've just had a call from Plusnet to tell me the activation has gone through OK and that the speed should increase over the next few days. However I seem to remember having problems in the past with new Max connections that seem to be stuck at 2Mbps until something is done?
Am I just being impatient or does something need to be tweaked?
Simon
(ticket 25406697)
Re: New connection and stuck at 2Mbps?
21-06-2008 12:05 AM
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Re: New connection and stuck at 2Mbps?
21-06-2008 8:34 AM
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What do I need to do to get the profile pushed up from 2Mbit?
Thanks.
Re: New connection and stuck at 2Mbps?
21-06-2008 8:39 AM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: New connection and stuck at 2Mbps?
21-06-2008 8:55 AM
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Quote from: snj .................................................... The router has connected only twice and both times at a sync of 8128 but we're only getting a speed of 2Mbps. The BT speed-tester confirms a 2Mbps profile too.
..................................... However I seem to remember having problems in the past with new Max connections that seem to be stuck at 2Mbps until something is done?
Am I just being impatient or does something need to be tweaked?
Simon
(ticket 25406697)
Is it possible to sync at 8128 on a fixed 2M connection?
Re: New connection and stuck at 2Mbps?
21-06-2008 9:02 AM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: New connection and stuck at 2Mbps?
21-06-2008 9:10 AM
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Re: New connection and stuck at 2Mbps?
21-06-2008 2:31 PM
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It's possible that one of the Comms team might pick up the problem from this thread on Monday.
Re: New connection and stuck at 2Mbps?
21-06-2008 8:33 PM
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Re: New connection and stuck at 2Mbps?
21-06-2008 9:51 PM
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Re: New connection and stuck at 2Mbps?
24-06-2008 12:22 PM
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Support also suggested, QUOTE "You should remain connected there for 72 hours to allow time for your throughput profile to update at the exchange. This will then improve the speed you receive", so I have remained connected for the past 3 days and the previous 10 days prior to my question to support, and no change has happened, my rate is still 2mbps.
I notice one of the posts which suggests that the possibility of a stuck profile may be the cause, what do I do next.
Re: New connection and stuck at 2Mbps?
24-06-2008 12:26 PM
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Re: New connection and stuck at 2Mbps?
24-06-2008 12:37 PM
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Your High-speed Broadband Service
Your current broadband speed is 2000 Kbps
Re: New connection and stuck at 2Mbps?
24-06-2008 12:39 PM
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It looks from this side as though you are on a fixed rate 2Mb product, I'll place a modify order to complete tomorrow. Your line should then enter the initial 10 day training period on MaxDSL.
Re: New connection and stuck at 2Mbps?
24-06-2008 12:43 PM
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