New connection - Slow speed
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- Re: New connection - Slow speed
New connection - Slow speed
05-10-2014 3:22 PM
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I have become a member about a week ago, and the connection speed appears to be slower then advised
the BT adsl adviser information is as follows
BT BROADBAND AVAILABILITY CHECKER
Telephone Number **************** on Exchange HOYLAND is served by Cabinet 18
Featured Products Downstream Line Rate(Mbps) Upstream Line Rate(Mbps) Downstream Range(Mbps)
High Low High Low
FTTC Range A (Clean) 79.5 60 20 19.6 --
FTTC Range B (Impacted) 70.9 43.8 20 13.9 --
WBC ADSL 2+ Up to 8 -- 6.5 to 14
WBC ADSL 2+ Annex M Up to 8 Up to 1 6.5 to 14
ADSL Max Up to 6 -- 5 to 8
But when viewing the connection speeds I'm getting I'm only getting 2mb download and .6mb upload
the router connection stats is
DSL Type: G.992.5 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 808 / 2,276
Bandwidth (Up/Down) [kbps/kbps]: 807 / 2,240
Output Power (Up/Down) [dBm]: 12.0 / 19.5
Line Attenuation (Up/Down) [dB]: 19.5 / 31.0
SN Margin (Up/Down) [dB]: 6.0 / 9.5
Vendor ID (Local/Remote): TMMB / IFTN
I know that I should really wait another week before asking for anything to be changed as the connection has not had time to really be stable but I'm just checking if there is anything I should be doing.
forgot to mention that I was on a digital region connection before moving to plusnet, and before that on a Be connection so my line has seen some connection changes over the time. but this is the slowest it's connected at for any ISP
Re: New connection - Slow speed
05-10-2014 3:27 PM
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Do you have a master socket with a removable lower section
If so can you plug the router in there via a filter and report the stats
If you aren't sure what I am talking about have a look here http://community.plus.net/forum/index.php/topic,96155.0.html
Re: New connection - Slow speed
05-10-2014 7:55 PM
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This is now the data from the Thomson Gateway TG585 v8 that I'm using
Uptime: 0 days, 0:42:16
DSL Type: G.992.5 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 816 / 2,332
Bandwidth (Up/Down) [kbps/kbps]: 811 / 2,272
Data Transferred (Sent/Received) [MB/MB]:
Output Power (Up/Down) [dBm]: 12.0 / 19.5
Line Attenuation (Up/Down) [dB]: 19.5 / 31.0
SN Margin (Up/Down) [dB]: 6.0 / 9.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 7
HEC Errors (Up/Down): 0 / 6
Re: New connection - Slow speed
05-10-2014 8:56 PM
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If the connection behind it are all the other phone sockets in the property dead
Assuming that is correct you have probably been put on a banded profile but I have no idea why http://www.plus.net/support/broadband/speed_guide/broadband_terminology.shtml
This will need picking up by staff tomorrow
Re: New connection - Slow speed
05-10-2014 10:47 PM
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Re: New connection - Slow speed
06-10-2014 2:07 PM
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With this sort of problem, it tends to be caused by the cabling. You've ruled out internal wires/extensions by trying into the test socket. I am therefore doing a line re-set for you which can sort out this sort of problem out.
I hope to have confirmation of whether or not this has worked in about an hour.
Tony
Re: New connection - Slow speed
06-10-2014 2:45 PM
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Unfortunately, neither of the changes I've made (SNR reset and port reset) resolved this for me. Therefore, I'm going to raise it to BTwholesale and ask them to take a look. I've created a ticket (92660575) on your account so that I can monitor it for you.
Tony
Re: New connection - Slow speed
06-10-2014 4:39 PM
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I bet the issue I'm having will come back to being LLU'ed and then digital region'ed in some way :S
this is my router stats now
Link Information
DSL Type: G.992.5 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 820 / 2,448
Bandwidth (Up/Down) [kbps/kbps]: 819 / 2,336
Output Power (Up/Down) [dBm]: 12.0 / 19.5
Line Attenuation (Up/Down) [dB]: 19.5 / 31.0
SN Margin (Up/Down) [dB]: 6.5 / 9.5
Vendor ID (Local/Remote): TMMB / IFTN
Re: New connection - Slow speed
07-10-2014 11:19 AM
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Re: New connection - Slow speed
17-10-2014 6:27 PM
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Uptime: 0 days, 7:50:25
DSL Type: G.992.5 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 768 / 5,160
Bandwidth (Up/Down) [kbps/kbps]: 755 / 5,186
Output Power (Up/Down) [dBm]: 12.0 / 19.5
Line Attenuation (Up/Down) [dB]: 19.5 / 31.0
SN Margin (Up/Down) [dB]: 6.0 / 3.0
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 65,538 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 131,172 / 0
FEC Errors (Up/Down): 0 / 1,578,137
CRC Errors (Up/Down): 0 / 10,083
HEC Errors (Up/Down): 0 / 13,370
Re: New connection - Slow speed
20-10-2014 10:26 AM
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I've just had a look over this and I can see you're still experiencing issues.
Tony has taken ownership of this so as soon as he is able, he'll check over this again and make the necessary next step.
I appreciate your patience.
Re: New connection - Slow speed
20-10-2014 10:36 AM
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If we believe the router's reported figures, 31dB attenuation should deliver 14Mbps @6dB SNRM, presently it is reporting 5Mbps @3dB SNRM. Should we suspect a problem with the router or is there indication of issues elsewhere?
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: New connection - Slow speed
04-11-2014 12:45 PM
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the Openreach engineer advised that the issue had been caused by interference from another line. After he fixed this the line speed improved greatly.
Re: New connection - Slow speed
04-11-2014 1:04 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: New connection - Slow speed
04-11-2014 2:34 PM
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