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New build property

megatronman
Newbie
Posts: 2
Registered: 06-01-2014

New build property

Hi
I just moved to a new flat with a new postcode CO12 3FH
When I put the postcode into uSwitch, plusnet is one of the providers that is listed as offereing broadband and phone but when I try to signup on plus.net site the message I get is "Broadband not available in your area"
Would anyone be able to tell me if and when plusnet broadband and phone will be available at this address?
Thanks
4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,776
Thanks: 108
Fixes: 32
Registered: 27-04-2007

Re: New build property

Hi, It looks like fibre isn't available to you at the moment unfortunately, however I'd check at http://dslchecker.bt.com/ using the full address rather than the postcode as that should give a more informative result.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: New build property

Hi
If you put this postcode into the checker here http://www.dslchecker.bt.com/adsl/ADSLChecker.AddressOutput it will show your available options at the moment (ADSL2+). You should therefore be able to place an order with PN for ADSL.
Your exchange is Harwich which has been upgraded for FTTC - http://www.superfast-openreach.co.uk/where-and-when/default.aspx?pc=CO12%203FH
I would hope if you're in a new build area, BT will look at upgrading your cabinet to FTTC. These are the rollout plans for your area - http://www.superfastessex.org/Portals/30/Documents/Vision-good-practise.pdf
megatronman
Newbie
Posts: 2
Registered: 06-01-2014

Re: New build property

Thanks both.
I still get the 'broadband not available" message when I try to sign up to broadband on the plusnet site though.
I am trying to signup as a new customer to plusnet.
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: New build property

That's strange - I tried the BT Infinity site and it allows you to order broadband (see attached).
It could be the database PlusNet use needs to be updated? They should be able to clarify why their website does not allow you to order broadband, but their competitors seem to allow you to order it.