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New broadband/phone account and line speed estimate

Roblister
Grafter
Posts: 30
Registered: ‎31-08-2013

New broadband/phone account and line speed estimate

I ordered a broadband/phone account from PN two weeks ago.  I am changing over from ADSL24 using a TalkTalk LLU.  At the time I placed the order to PlusNet I was having problems with the line.  Lots of crackling on the line and very poor speeds at times.  To cut a long story short, the fault was in the exchange and was cured last Monday.  The line has been great since and I am getting a constant 8Meg download speed now which is what I had until the fault developed about 4 weeks ago.  The estimate that PlusNet has given me is 5Meg which is a good bit lower.  I suspect this might be due to them testing the line during it's faulty period and may have given a false impression of the line quality. 
Postcode:
Phone exchange:
ULVERSTON
Estimated line speed:
5Mb (This may vary between 4Mb and 8Mb) - Checked on 2013-08-19 12:23:20
Current line speed:
Not set
Will the line be re-checked before it goes live or can I get another check done.  I would hate to have the thing setup and restricted due to a bad reading.
3 REPLIES
Community Veteran
Posts: 6,319
Thanks: 86
Fixes: 3
Registered: ‎08-01-2008

Re: New broadband/phone account and line speed estimate

It won't be restricted.  The estimated speed comes from a BT Wholesale database but it is just an estimate, your line will connect a the highest speed it can keep a stable connection.
Call me 'w23'
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Roblister
Grafter
Posts: 30
Registered: ‎31-08-2013

Re: New broadband/phone account and line speed estimate

Thank's for that.  In theory I should get similar to what I have now then.
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 251
Fixes: 69
Registered: ‎27-04-2007

Re: New broadband/phone account and line speed estimate

Speeds can vary between LLU and non-LLU connections but there's shouldn't be too much difference hopefully.
Adam
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 Adam Walker
 Plusnet Help Team