New broadband order

[#1]

Hi
I ordered fibre unlimited 2 weeks a go and the status hasn't changed from checking your line and I have also not received the router. I am switching from bt infinity to plusnet fibre and provided plusnet with the mac code. Please can one of the plusnet admins have a look at my order and make sure everything is going through?
Thanks

[#2]

Hi,
I've just updated Ticket: 88141703 with regards to the order for you. As soon as we have the transfer date available to us, we'll let you know.