New broadband customer - received message of pending 'cease' on line?
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New broadband customer - received message of pending 'cease' on line?
27-11-2013 2:20 PM
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I recently moved to a new flat and ordered (two days ago) the broadband unlimited service. Yesterday i received a txt message saying there was a 'pending cease on my telephone line due to happen on 29/11' and to contact my current provider to remove it.
Now as I am a new tenant, I tracked down my landlord and discovered the previous service was BT and contacted them to remove the 'cease'. BT informed me that Plusnet would arrange everything for me and there was nothing they (BT) could do.
Now I am confused? Do I need to do anything? I dont want to delay the process which is already scheduled to leave me without internet for 3-4 weeks!
Any help is appreciated.
Thanks.
Re: New broadband customer - received message of pending 'cease' on line?
27-11-2013 2:40 PM
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Sorry to hear about this, as the service is in the course of migration to us we're unable to cancel the cease I'm afraid, however BT should be able to, I would advise persisting in chasing that with them if you can.
Adam
Re: New broadband customer - received message of pending 'cease' on line?
27-11-2013 3:01 PM
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: New broadband customer - received message of pending 'cease' on line?
27-11-2013 3:17 PM
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Re: New broadband customer - received message of pending 'cease' on line?
27-11-2013 5:34 PM
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I guess I'll have to try again.
What is the impact of letting the cease go ahead? Its scheduled for Friday 29/11 does that mean my 2-3 week estimated wait for instalattion wont begin until at best Monday?
Thats not a good result.
Re: New broadband customer - received message of pending 'cease' on line?
27-11-2013 6:28 PM
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Quote from: heymishy What is the impact of letting the cease go ahead? Its scheduled for Friday 29/11 does that mean my 2-3 week estimated wait for instalattion wont begin until at best Monday?
Thats not a good result.
Sadly it all depends on just how 'switched on' and co-operative the local BT area is.
To be more optimistic, I was faced with a similar problem a few years back. Info from Plusnet suggested there could be a few days between the cease and the re-activate, but in practice it was all completed on the nominated 'cease' day. Line switched on AND broadband activated == Happy Bunny, so it can happen! I hope it goes well for you too.
Maurice
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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