New broadband connection. Orange light

[#1]

Sorry popped out for a bit, but  yes 8 to 8 daily:

Our award-winning, UK based customer support is available 7 days a week

0800 432 0200

8am - 8pm Monday to Sunday

There is another number, but can't remember it but I am sure google will help.

[#2]

It shouldn't need provisioning. It looks like  the account hasn't been activated, in which case the normal technical support should be able to activate it if it hasn't by tomorrow.

[#3]

But the initial post said that the router light turned blue - which infers that a successful PPP session was established.

Maybe a factory reset of the router might help?

[#4]

Good point, @Townman , dunno  why I didn't suggest it earlier.

[#5]

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@Townman wrote:

But the initial post said that the router light turned blue - which infers that a successful PPP session was established.

Maybe a factory reset of the router might help?

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Presumably it must have else the Hub would not be populated with the correct username.

@Sweep 

To factory reset the hub you need to push a paperclip or similar in the reset hole on the back of the hub and hold the switch closed until you get a green light. Then leave it alone for several minutes.

[#6]

It certainly connected successfully to the set-up servers.