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New billing period, still speed restricted

Community Veteran
Posts: 1,101
Registered: ‎10-09-2010

New billing period, still speed restricted


I called support, they basically said there is nothing they can do.
Angry
2 REPLIES
Community Veteran
Posts: 14,469
Registered: ‎30-07-2007

Re: New billing period, still speed restricted

I assume you had reached your allowance limit and were restricted?
When was your billing date? If it is today (10th) then you will have to wait a while lomger as the scripts that reset accounts are run during the early hours of the morning. If the billing date as a few days ago have you tries rebooting your router?
The process for resetting accounts and limits is an automated process which CSC agents have no control over.
Community Veteran
Posts: 1,101
Registered: ‎10-09-2010

Re: New billing period, still speed restricted

Yeah, its cleared now, I phoned again.
I'm more than a little annoyed about this "wait for it to clear" business, I didn't experience any delay between me hitting the limit and it starting.  Seems a bit rich that they should cut me off right on the dot, but only restore service some hours after its due to be restored.