cancel
Showing results for 
Search instead for 
Did you mean: 

New billing month, cannot reduce extra usage?

theberrys
Grafter
Posts: 69
Registered: 30-05-2009

New billing month, cannot reduce extra usage?

New billing month today, and after I went over last month, I cannot change how much extra money I spend on usage.  I try and change it and it says over £10 only.  I know that the new billing month is today, so do I have to wait for a couple of days before I can change it?
4 REPLIES
Moderator
Moderator
Posts: 17,550
Thanks: 1,094
Fixes: 127
Registered: 11-01-2008

Re: New billing month, cannot reduce extra usage?

you might need to wait until all the invoicing has been done and you have your billing emails.
Will Moderate For Thanks
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: New billing month, cannot reduce extra usage?

He there,
You should be able to change it today. How much are you trying to change it too?
theberrys
Grafter
Posts: 69
Registered: 30-05-2009

Re: New billing month, cannot reduce extra usage?

I was trying to change the extra usage from £10 to £0 and it works now.  Must have been that I was just to quick for the system to update Smiley.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: New billing month, cannot reduce extra usage?

Too quick for us Smiley
At least it's sorted now!