cancel
Showing results for 
Search instead for 
Did you mean: 

New account connection issues

cottyoff
Newbie
Posts: 5
Registered: ‎31-03-2011

New account connection issues

Hello,
I've been setting up a new broadband (vCool router, and having tried everything I can find online or in the help book, attributed the problem to the internet outage yesterday. (Did things like factory reset, change microfilter, changed phone socket, changed service order...)
Only problem is, I still can't connect - unless (strangely) I connect to the plusnet site itself. If I load any other page it says 'Gathering information' and says the page will refresh when ready. This suggests I *have* an internet connection but there is a problem between my computer and the router, or with the router.
Would really appreciate any help. I'm using OSX, by the way.
Thanks,
Ed
9 REPLIES
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: New account connection issues

Hi Ed,
I'll take a look for you now.
Jojo Smiley
cottyoff
Newbie
Posts: 5
Registered: ‎31-03-2011

Re: New account connection issues

Thanks Jojo!
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: New account connection issues

HI Ed,
Just tried ringing you to explain. Because you factory reset your router you have wiped your details from the router. I can see your connection but not with your details. You just need to go into the router and enter your username@plusdsl.net and password. If you're at home and can't do this then let me know and I'll give you a quick ring to sort it out for you.
Jojo Smiley
cottyoff
Newbie
Posts: 5
Registered: ‎31-03-2011

Re: New account connection issues

I'm at work, argh! Hence my not answering the phone. I have a lunch break in which I can make it home for about half an hour, would it be possible to sort it out then?
Thanks so much for looking into this for me!
Ed
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: New account connection issues

Yeah sure, what time shall I call you?
cottyoff
Newbie
Posts: 5
Registered: ‎31-03-2011

Re: New account connection issues

Would 1.15 be OK?
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: New account connection issues

Sure, I'll set a reminder Smiley
cottyoff
Newbie
Posts: 5
Registered: ‎31-03-2011

Re: New account connection issues

I'm back here and trying to access the router... It doesn't seem to like my password though.
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: New account connection issues

HI Ed,
Thanks for your time, glad it's all sorted now.
Jojo Smiley