New account and line activation
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New account and line activation
23-08-2007 3:53 PM
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How likely is it that the line should have been activated already or are we going to have to wait till day 10 Husband wants to play with our network and is getting grumpy that the activation isn't complete yet.
Thanks,
Susan
Re: New account and line activation
23-08-2007 3:55 PM
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Have you plugged in your modem/router yet?
You should be able to tell if it is activated early by the "syn" or similar light status.
Re: New account and line activation
23-08-2007 3:56 PM
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Re: New account and line activation
23-08-2007 4:03 PM
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Husband will just have to complete the job of switching the extensions over to the BT line so he can check properly Either that or take the laptop down to the BT master socket in the hall as well as the ADSL router.
Thanks
Re: New account and line activation
23-08-2007 4:19 PM
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He will just have to 'tinker' and see what works best.
Re: New account and line activation
23-08-2007 4:48 PM
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As to the connection - The netgear is a modem/router and I think we have both a wireless access point and range extender among the collection so anything is possible. We have other machines hard wired to the existing network upstairs so having both would be preferable over wireless only if we can do it. Our speed shouldn't be too bad given the distance to the exchange and if the extension cabling isn't good enough I am sure it can be re-run given the number of assorted drums of wire around the place! Might save the download limit for that month
Re: New account and line activation
23-08-2007 9:53 PM
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We are assuming that Friday 24th is the 10th (working) day after an order placed on Friday 10th. Can we safely assume that if the line is still not working by early afternoon tomorrow that something needs checked?
Thanks
Re: New account and line activation
23-08-2007 10:03 PM
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Most activations do occur within 7 -> 10 days but some can take longer if the area you are in is busy for activations (i.e. a lot) or engineer time is in short supply.
All activation dates are estimates!
I assume the phone actually works in the socket?
Re: New account and line activation
23-08-2007 10:13 PM
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Oh well we will just have to wait Husband is going to be grumpy on principle I expect but if it hasn't been done by BT yet I don't imagine there is much we can do to hurry them up.
Re: New account and line activation
24-08-2007 10:01 AM
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We're having a bit of a problem with your order. I've put a ticket on your account advising of what the current state of play is.
I'm sorry this is taking so long.
Re: New account and line activation
24-08-2007 11:01 AM
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Re: New account and line activation
24-08-2007 11:55 AM
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- Re: New account and line activation