New account - Speed ?

[#1]

Hi Chris,
Just to let you know I've updated the fault ticket as I've had a visit from a BT engineer today.
Thanks,

[#2]

Great, I'll get that picked up.

[#3]

Hi Chris,
Could I get confirmation that I won't be getting a visit from BT today ?  I need to go out and don't want to be hit with a fee should he turn up and I'm not in.
As I say, the problem was solved on Friday afternoon.
Thanks,

[#4]

Hi,
I've requested that the engineer was cancelled, you're fine to go out as there's no charge.
Chris

[#5]

Thanks Chris