New User Slow Speeds
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- Re: New User Slow Speeds
New User Slow Speeds
11-02-2014 2:22 PM
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I was originally on BT infinity where I would easily be getting 76 down 18 up. but since being on PLUSNET i am not getting anymore than 42/18. I was told to wait 10 days for the settle in period but i have been monitoring my connection and nothing has changed. The ppoe session has not been reset once yet, which would be a good sign that my modem connection drop to adjust to the 'updated' line sync rates.
I have also ran the BT wholesale speedtest where it informed me that my ip profile is set as 76/20.#
So after all this I am wondering why I am still only getting just over 40mb connection (according to speedtest.net on multiple servers)
Re: New User Slow Speeds
11-02-2014 2:26 PM
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Re: New User Slow Speeds
11-02-2014 2:33 PM
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Re: New User Slow Speeds
11-02-2014 2:38 PM
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Re: New User Slow Speeds
11-02-2014 3:21 PM
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I've just taken a look at your line which is showing a connection rate between the Cabinet and Openreach Modem is a full 80/20.
Are you running the Speed Tests via an Ethernet connection?
Re: New User Slow Speeds
11-02-2014 3:24 PM
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Current line speed is reported as 37kbps
Re: New User Slow Speeds
11-02-2014 3:30 PM
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Needless to say, I am now the owner of the team's 'Fail Snail' which is stuck to the top of my monitor.
The profile has been updated and should take effect within the next 4 hours automatically. If you'd like to push this through, a PPP drop should do the trick.
Re: New User Slow Speeds
11-02-2014 5:15 PM
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Re: New User Slow Speeds
11-02-2014 5:28 PM
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Quote from: Chris Needless to say, I am now the owner of the team's 'Fail Snail' which is stuck to the top of my monitor.
Chris,
What is this, some new motivational idea from Chris Parr? Does not sound like a positive acquisition? What can you do to get rid / pass on, or are you stuck with it until some one else "earns" it?
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: New User Slow Speeds
11-02-2014 9:32 PM
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No? Well, I guess it was a long shot.
Re: New User Slow Speeds
11-02-2014 11:56 PM
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Re: New User Slow Speeds
12-02-2014 9:16 AM
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@tonyAtplus - Not sure we've named it, I had always thought about naming it Gary for some reason though.
@quitescary - I'm just going to take a look over your line for you.
Re: New User Slow Speeds
12-02-2014 9:19 AM
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